Pre-Loved Item Policy
⭐ Pre-Loved Item Policy — The Cozy Exchange
At The Cozy Exchange, we love giving beautiful home items a second life.
Our Pre-Loved Finds are carefully curated, gently used pieces that bring warmth, charm, and personality into your home — sustainably.
This policy explains how we inspect, grade, and handle all Pre-Loved items, so you know exactly what to expect when shopping with us.
🧡 How We Select Pre-Loved Items
Every Pre-Loved item is chosen based on:
- Quality
- Condition
- Functionality
- Aesthetic appeal
- Style fit for The Cozy Exchange brand
We only list pieces that meet our standards for durability, style, and cozy charm.
🔍 Inspection & Cleaning
Each Pre-Loved item goes through a multi-step process:
✔ Full visual inspection
We check for any imperfections, wear, marks, or functional issues.
✔ Cleaning & refreshing
Items are cleaned, sanitized, or refreshed based on the material:
- Textiles are washed or steam-cleaned
- Ceramics and décor pieces are wiped and sanitized
- Wooden items are dusted and polished
- Candles or fragrance items are never resold
We want your Pre-Loved piece to feel clean, fresh, and ready for your home.
🏷️ Condition Grading
To help you understand what you’re getting, we describe the condition honestly and clearly.
Our grading includes:
✨ Like New
Looks unused. No visible flaws.
💛 Gently Loved
Minor signs of wear. Very small imperfections that do not affect appearance or function.
🪴 Good Vintage Condition
Visible wear consistent with age or use, adding character and charm.
📌 Noted Flaws
Any notable imperfections will be photographed and described in detail so you know exactly what to expect.
We never hide flaws — transparency is key.
📦 Packaging & Shipping
Pre-Loved items are:
- Packaged securely
- Protected with eco-friendly padding where possible
- Shipped separately if needed to prevent damage
Fragile pieces receive extra care.
❌ Final Sale Policy
All Pre-Loved items are final sale and cannot be returned or exchanged.
Each piece is unique and accurately described with photos and details so you can buy with confidence.
If you have questions about an item before purchasing, feel free to contact us — we’re always happy to help!
🚨 Damaged in Transit?
If a Pre-Loved item arrives damaged due to shipping:
- Contact us within 48 hours
- Include photos of the damage
We will do our best to resolve the situation.
📬 Need Help?
If you have questions about a specific Pre-Loved item, its condition, or how we evaluate pieces, we’re here to help.
👉 You can reach us through our Contact Page.