Vendor-FAQ - How It Works
Vendor FAQ – How It Works
Welcome to The Cozy Exchange vendor community! We’re here to make the process simple, friendly, and transparent — whether you’re selling new items, handmade pieces, or cozy pre-loved finds.
1. Who can become a vendor?
We welcome small creators, collectors, resellers, and cozy-home lovers. New, handmade, vintage, or gently pre-loved items are all welcome.
2. What items can I sell?
You can sell items such as:
- Cozy home décor
- Pillows, throws, and blankets
- Mugs and kitchen accessories
- Seasonal décor
- Small organizers, baskets, and storage
- Handmade or crafted items
- Gently pre-loved cozy pieces
- Fashion
3. Is there a fee to join?
No. It is completely free to join and apply as a vendor.
4. What is the commission?
Our standard commission is 10% per sale. This helps cover platform costs while allowing you to keep more of your earnings.
5. How do I get paid?
Once you’re approved, you will receive access to your Vendor Dashboard. From there you can see:
- Your orders
- Your sales balance
- Your payout schedule
Payouts are made after orders are fulfilled.
6. How do I list products?
After approval:
- Log into your Vendor Dashboard
- Add a new product
- Upload photos
- Add title, description, and price
- Submit
7. Can I sell both new and pre-loved items?
Yes! Both new and pre-loved items are welcome as long as they are in good condition and fit the cozy-home style.
8. Who ships the orders?
You do. Vendors are responsible for packaging and shipping items directly to the customer. You will see shipping details inside your Vendor Dashboard.
9. How do customers contact me?
Customers reach out through our main store contact, and we help connect them to the correct vendor if needed.
10. How do I apply to become a vendor?
You can apply using our vendor Application Form:
11. How long does approval take?
We review applications as quickly as possible. Responses are typically within 48–72 hours.
12. Still have questions?
We’re happy to help. Email us any time at: