Privacy Policy
⭐ Privacy Policy — The Cozy Exchange
Last updated: [Insert Date]
At The Cozy Exchange, your privacy is important to us.
This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website or make a purchase.
By using our site, you agree to the practices described below.
📘 1. Information We Collect
We collect the following types of information:
Information You Provide Directly
- Name
- Email address
- Shipping and billing address
- Phone number
- Payment details (processed securely through Shopify or other payment processors)
- Messages or inquiries you send us
Automatically Collected Information
When you browse our store, Shopify automatically receives:
- IP address
- Browser type
- Device information
- Cookies
- Pages viewed
- Time spent on our site
- Referring links
This information helps us improve your shopping experience and secure our website.
🛒 2. How We Use Your Information
We use your information to:
- Process and fulfill orders
- Send order confirmations and tracking updates
- Respond to your messages or questions
- Improve our website and store experience
- Prevent fraud or unauthorized activity
- Provide customer support
- Offer personalized recommendations (if enabled)
We never sell your personal information.
💳 3. Payment Information
We do not store your full payment details.
Payments are securely processed through:
- Shopify Payments
- PayPal
- Shop Pay
- Other secure payment providers
These processors handle your payment information using industry-standard encryption.
🔄 4. Sharing Your Information
We may share your information with trusted third parties who help us operate our store, including:
- Shopify (our e-commerce platform)
- Payment processors
- Shipping carriers
- Email service providers
- Customer support tools
These partners only receive the information necessary to provide their services and are required to keep your data secure.
🍪 5. Cookies
Cookies are small files that help our website work properly.
We use cookies to:
- Remember your cart
- Save your preferences
- Improve website performance
- Analyze traffic and browsing trends
You can disable cookies in your browser settings, but some features may not work correctly.
🌎 6. Third-Party Services
Certain third-party apps or tools may collect data according to their own privacy policies, such as:
- Google Analytics
- Facebook/Meta (if enabled)
We recommend reviewing their privacy policies for more details.
👶 7. Children’s Privacy
Our website is not intended for children under 13, and we do not knowingly collect information from minors.
🗂 8. Your Rights
Depending on your location, you may have the right to:
- Access the personal data we store
- Request corrections
- Request deletion
- Opt-out of certain data processing
- Request a copy of your data
To make a request, contact us using the information below.
🧼 9. Data Retention
We keep your order information for our records unless you request that we delete it.
We may retain information to meet legal, tax, or fraud-prevention obligations.
🔐 10. Protecting Your Information
We use:
- Secure servers
- Industry-standard encryption
- Shopify’s secure hosting environment
to keep your data safe.
✉️ 11. Contact Us
If you have questions about this Privacy Policy or your personal information, please reach us through our Contact Page.